I would be grateful for any advice on the best way to proceed. Yodel’s Customer Service number is 0344 755 0117. on 08-11-2022 12:42. Thanks,I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Did not hear from Yodel. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. The issue is there was more than one item in the parcel. Have you received this since your post?Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Delivery company Yodel today confirmed it has suffered a “cyber incident”, after customers complained that online parcel tracking was unavailable and deliveries had been delayed. Simply select the track your parcel. We would like to show you a description here but the site won’t allow us. If you didn't arrange your return through the app, you can find. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. 00 guaranteed… In response to Zach_R. UPS. Chris_W1. Click on the brands below or scroll down to the handy brand finder. It was initially due for delivery yesterday but I received an email on the 25th that stated it would arrive on the 29th instead. | Read 366,261-366,280 Reviews out of 451,5441 ACCEPTED SOLUTION. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. I've since spoken to virgin customer service who informed me that I should have had rec. GXO has collaborated with Virgin Media since 1999. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Being returned to Virgin Media. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. The new and improved Yodel Parcel Tracker app now includes more features including Returns and Click & Collect services. Stay safe. Joining in. We would like to show you a description here but the site won’t allow us. How to track a home delivery. Quickstart is the quickest and easiest way to setup our services. Minimum 800Kbps recommended per device accessing the. Number of inclusive HD channels depends on package. | Read 13,921-13,940 Reviews out of 74,289“@UK4reVolution Yodel tracking numbers typically begin with JJD000 followed by other numbers. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. . On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. 30am yesterday. I contacted Yodel and they said we ju. . . Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. New customer to VM and all I’ve had is trouble so far. Paul. I've received no communication from virgin addressing this, in fact both of the. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. Do you agree with Yodel's 4-star rating? Check out what 444,445 people have written so far, and share your own experience. So far, the order has been stolen by Yodel’s driver. By Ryan Morrison. Parcel collected by courier. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. Virgin Mobile. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. Sign in . Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. Any ideas? ThanksYodel Delivery email. FedEx. Amazon. Joining in. - Track the progress of your sent parcels. Mobile Your Account. Absolutely crap service. . We would like to show you a description here but the site won’t allow us. Processed at National Hub. GXO has collaborated with Virgin Media since 1999. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. The message will appear within the purple envelope icon. Most QuickStart kits have just 6 cables, connectors and powerlines to. So I opted for 4h Jan with Yodel instead. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Tried to ring Virgin again today, after keeping me hanging on for nearly 20. I’ve called Virgin Media and they have launched an investigation with Yodel. Now I have. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Yodel said my box has been delivered but when questioned they then said it was lost . on 21-11-2022 15:03. But then not delivered. on 19-12-2022 11:41. 7 million in fiscal 2021, up from £9. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. The earliest date for someone to pick up the hub was around 20th January. SpeedI had texts off Virgin yesterday and the day before, confirming my broadband box was on its way and that Yodel would inform me of my delivery slot. Unfortunately we don't use the Openreach master sockets as they are BT only. Have checked junk/spam folder as well but nothing. I contacted Virgin who were adamant that it would delivered by 7pm, but they couldn. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. - View Collect+ stores on a map. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close itHi there Bradley2, Thanks for your post and welcome to the community. My order was set for yesterday after agreeing to an early setup with virgin, yodel did not attempt to deliver, no card was left and i have - 5048059Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Once it is, you'll receive a letter/email advising you of the date we're moving you over. They do have a business service with an SLA, but that of course costs more. You don’t need a phone line to enjoy the most powerful and reliable broadband. I have been waiting in all day for a new router to be delivered by Yodel. . The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Options. Str33t. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. 5 million in 2020. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. Try Broadband Only from Virgin Media. 2bn debt to Lloyds Banking Group and reassume control of The Telegraph in a potential deal backed by Manchester City owner Sheikh. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. We would like to show you a description here but the site won’t allow us. I was in all evening and no one came to my door. Tesco Direct. ) Need help? Visit Firstly, head to our tracking page and check the date your parcel is due to be delivered. Hi, I'm currently at the mercy of Yodel. Reece_MH. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. . We would like to show you a description here but the site won’t allow us. Very. on 02-12-2021 17:04. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. How to track a parcel. To date not had any communication from Virgin Media chasing return of equipment. 09/11/23 14:35. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . . on 28-03-2023 08:11. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Please respond to this when you can and we'll proceed from there. Being returned to Virgin Media. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. I've taken a look at our systems and I can see that your new equipment was activated. Stream box and remote remain property of Virgin Media. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. I don’t know what to do, each party is putting the blame on the other and I’m the paying. So I was supposed to received a router and self install on the 26th. National calling rates apply when you call through the number from a mobile phone, payphone or landline. . We would like to show you a description here but the site won’t allow us. ) Need help? Visit head to our tracking page and check the date your parcel is due to be delivered. We would like to show you a description here but the site won’t allow us. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. On our wavelength. It's your sole responsibility to track and update your system. Zavvi. We would like to show you a description here but the site won’t allow us. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. 1. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to sender. ^TM” A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. and delivery tracking information. We would like to show you a description here but the site won’t allow us. Solved: Waited in all day for a booster supposedly to be deliver on Saturday. . Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. No hub and no tv box…. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Virgin said my router should arrive on Tuesday the 6th. Stream from Virgin Media. @virginmedia. 08/11/23 21:45. Receive a two-hour delivery window for every parcel delivered to a door. but I can't. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. @Zach_R. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Virginmedia is a residential service and there is no service guarantee. FREE Virgin Media Returns | Collect+ delivered by Yodel. If you can get Quickstart, you can choose one of two delivery options. Tesco Direct. Fun story, I was in a block of flats with virgin media. . GXO is committed to providing a world-class, diverse workplace. 35 votes, 12 comments. Home Phone. Where is your parcel coming from: Where is your parcel going to: Weight. We would like to show you a description here but the site won’t allow us. . Virginmedia is a residential service and there is no service guarantee. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. Hello. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. Enter your parcel number on our tracking page to see if you are able to enter this information online. BlueLou. Verified account Protected Tweets @; Suggested usersRob Beck ordered a new router from Virgin Media in March. Reply. Thank you for the update, please let us know how things go. With a suitable router you can automate the failover so that there is no break in. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Virgin text me in the 25th telling me yodel would contact - 5191673. Manage Your Account. Chop and change TV, broadband and phone services to create the perfect deal for you. I then went onto virgin chat and they said another one would be sent out . You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. Called Virgin support at 5pm who confirmed a 7pm - 9pm Yodel slot. on 26-11-2022 19:16. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. 5 stars and DPD 2. If your returns label just shows the Collect+ logo, please select Yodel. Iqoniq Posts: 6,299. Str33t. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary About Yodel tracking Download the Yodel Parcel Tracker app Receive push notifications at every step of your parcel's journey plus see a two hour delivery window for every parcel delivered to a door Download now What does my tracking mean? Understand what your parcel tracking is telling you Find out Collect your parcel Prefer to collect your parcel? Rob Beck ordered a new router from Virgin Media in March. You're doing the right thing in having the fallback available to 5g. “@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. Hopefully they can reconnect the older hub for now. Your experience matters. Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Download it for your iPhone. Openreach has just launched a revised. Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. Please bear in mind that the delivery. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. . 13-01-2023 14:29 - edited 13-01-2023 14:30. 📦 🚚 💥 Very happy to be able to announce Yodel (Yodel Delivery Network Ltd) has integrated what3words into their app so that customers can share…Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. We would like to show you a description here but the site won’t allow us. Very. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. We would like to show you a description here but the site won’t allow us. 44pm and the parcel was taken in by someone with my last name, this is a. . All materials are recycled using our UK downstream partners. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. The items were not ordered or paid for by me. DHL Walk In Send. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. Created Sep 23, 2009. Kits returned on 26th March, 2022 via Yodel as you intructed. Mobile Your Account. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. southampton. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Yodel Delivery due tomorrow - No tracking and no order showing. KLM Royal Dutch Airlines has built a hologram bar where people can meet to exchange local tips when they are waiting for flights. Virgin Mobile. Virgin Media . How many stars would you give Virgin Media? Join the 77,833 people who've already contributed. Forum Team In response to. Joining in. Stay safe online. Virgin Mobile. We would like to show you a description here but the site won’t allow us. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. countjac. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. Everything you need is posted to you. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. Still no response from this CEO executive team, can I ask why virgin can't just send me a new phone as it is quite obvious I didn't receive the first one? I've not even been asked for evidence to prove I didn't receive my parcel (which I have in abundance)Yes, Virgin Media returns in the UK are completely free. 15/11/23 09:44. Have you received a number similar to this? ^AA”- , and Harmonic disclaims any obligation to update any forward-looking statements in Harmonic's - time multiscreen video processing and encoding technology enables Virgin TV Anywhere customers to multiple high-quality adaptive bit-rate streams optimized for emerging television and video services - service providers to subscribers in video. All the documents were signed , all. Quote & Book. Yodel was scheduled to deliver my router on 1/9/22. Furthermore, VM agent asked the VM client (me) to be the middle man to. We would like to show you a description here but the site won’t allow us. So either collect plus yodel or virgin media have lost it and are charging me for it!”I'm in a really frustrating situation. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. We would like to show you a description here but the site won’t allow us. Head to our tracking page, enter your parcel number and see what options are available to you. We would like to show you a description here but the site won’t allow us. Yep they’re useless. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & Wales Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. Webchat Vikram told me on - 5136430. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. Or stream, control and manage. Browse Virgin Media Virgin Media Community. We’ve all heard of phones being likened to bricks, but how about a cracked tile?That was what confronted one shopper when she opened the box for her brand new iPhone. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. It is the returned hub that has gone missing on its way back to virgin. Virgin Media 8JAV900094632961 Your return is on its way back to Virgin Media En Route Returned. Have a delivered image sent directly to your device as soon as we have delivered your parcel. About GXO Logistics. If you provide a safe place suggestion, it will need to comply with our safe place guidelines of the locations being out. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. So I went outside my house no package,. No delivery and now no delivery date available on their site! - 5176387Poor service Yodel, no delivery. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. I was told I’d be able to track the delivery, but got no tracking number. Entertain me; Broadband Deals. Virgin Media’s service is not activated too in the new address requested. Virgin Media deliver their routers via Yodel And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried. 07-06-2021 13:00. on 04-02-2023 10:23. I have already booked a day off this Friday (16th of Sept) for the kit to be delivered as I cannot work fro. Where is your parcel coming from: Where is your parcel going to: Weight. Click & Collect – Once the courier has collected your parcel from the retailer you purchased the item from, you will usually be provided with a tracking code. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. They offered to send a new phone and sim but I said I don’t want to as. We could not find the parcel anywhere near the house at all. Sorry to hear you have been having issues with your Yodel delivery. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Thank you for reaching out to us in our community and a very warm welcome both here and to Virgin Media, I was able to locate you on our system with the. We would like to show you a description here but the site won’t allow us. The note stated that they had left his. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. The Virgin Media website will open in a new tab. They never were. When he arrived home one day he noticed a note in the letterbox from Yodel. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. consumer polling and social media complaints. Options. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through. For queries on delivery charges from online retailers please contact the retailer directly. God help anyone waiting for a delivery from yodel. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. | Read 413,941-413,960 Reviews out of 788,377 Mobile phone scam. Options. Don't cancel any existing broadband until VM is connected and working properly. wonkydragon. With a suitable router you can automate the failover so that there is no break in. . We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Royal Mail scored 2. They never came. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. on 12-11-2022 20:05. | Read 364,961-364,980 Reviews out of 785,150Send a parcel with Collect+. Amazon Returns. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Yodel are telling me it's not been scanned for a few days and they don't know where it is. We would like to show you a description here but the site won’t allow us. Thanks for posting, and a warm welcome to our Community Forums. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. She called back and left a voicemail confirming that it was booked in and would be. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. 1 Kudo. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Virgin Mobile. | Read 378,921-378,940 Reviews out of 394,50405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714on 07-11-2022 18:44. 5 and 1. and delivery tracking information. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. To whom is May concern. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. Thanks in advance. Browse Virgin Media Virgin Media Community. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. I haven’t ordered a phone and have never had a contract with Virgin. stole my parcel. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Entertain me; Broadband Deals. If Virgin Media services haven’t been installed in the property before, we may have to do small amounts of drilling in order to feed our cable into the building. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Your Virgin Media return Pending. Lee1981. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. - Track the progress of your returns. We would like to show you a description here but the site won’t allow us. Published: 22 Jun 2022 16:15. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. We can understand the inconvenience caused to your day and want to best help. Hi I joined as a new customer on 2nd January was told my order would be with me by the 5th now it’s saying on yodel Parcel returned to - 5221309. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services.